1. Booking and Payment
To secure your cat-sitting dates, full payment is required at the time of booking. We accept payments via Cash or Bank Transfer. Your booking is confirmed once the payment has been received.
2. Cancellations and Refunds
We understand that plans can change, and we strive to be as accommodating as possible. However, to manage our schedule effectively, we have the following cancellation policy:
To receive a full refund, you must cancel at least 60 days before the booking begins.
To receive a 50% refund, you must cancel at least 30 days before the booking begins.
To receive a 25% refund, you must cancel at least 15 days before the booking begins.
If you cancel with less than 15 days' notice, payments are non-refundable. Please contact us to inquire about the possibility of rescheduling. Please note that changes to your booking may not guarantee rescheduling. Any exceptions made are at the sitter's complete discretion depending on availability, and such decisions will be final.
If you need to make last-minute changes, such as date adjustments, you can initiate a booking request for the new date and submit a cancellation request for the original booking. Rescheduling will be subject to the sitter's sole discretion and may be granted or denied based on availability.
Please notify MiMO Cat Sitting Services of any cancellations as soon as possible.
3. Weather-Related Changes
MiMO Cat Sitting reserves the right to modify or change the services provided in the event of inclement weather conditions. We will do our best to maintain your cat's care, but certain adjustments may be necessary for safety reasons.
4. Medical Emergencies
We recommend providing alternative contact details, preferably from close family members, who can make decisions on your behalf. These contacts will only be reached in case of an emergency, and if we are unable to reach you directly after multiple attempts.
Your cat's well-being is our top priority. If your cat requires medical attention while you are away, we will promptly contact your designated veterinarian. If your vet is unreachable or if it is outside of regular hours, we will take your cat to Medivet Watford, which offers 24-hour emergency services.
The veterinarian will require payment at the time of the visit. If the pet sitter is unable to reach you after multiple attempts, they will contact an emergency contact to arrange payment directly with the veterinarian over the phone. Please note that the pet sitter will not cover veterinary invoices; all treatments and related expenses are the responsibility of the cat owner.
We recommend informing your vet that MiMO Cat Sitting will be caring for your cat while you’re away and asking if payment can be deferred until your return.
5. Data Protection Policy
At MiMO Cat Sitting Services, we take your privacy seriously and are committed to protecting your personal information in accordance with UK data protection laws, including the General Data Protection Regulation (GDPR).
Secure Data Storage
The personal information you provide is securely stored, either physically locked in our home or electronically on a password-protected computer. Your phone number is also stored securely in a password-protected phone, listed under your first name and your pet's name.
Limited Data Sharing
Your contact details will only be shared if absolutely necessary, such as in the event that your pet needs to be taken to a Vet. We respect your privacy and ensure that your information is only used for the care of your pet.
Media Consent
We'll only share photos and short videos of your cat, along with their name, without any owner details on our website and/or Facebook page unless you let us know otherwise. By booking with us, you consent to this. If you'd like to opt out, please email us at Hello@mimocatsitting.co.uk.
Your Rights Under GDPR
Under GDPR, you have the right to access, correct, or request the deletion of any personal data we hold about you. If you wish to request the deletion of your data, we are legally required to respond within one month. Please be aware that if your contact details are removed, we will be unable to continue providing care for your pets.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined above. Once it is no longer required, we will securely delete or destroy your data.
